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Privacy Policy

What information do we collect?

We collect information from you when you fill out a form.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.

How do we use your information?

Any of the information we collect from you may be used in one of the following ways:

; To personalize your experience

(your information helps us to better respond to your individual needs)

; To improve customer service

 

(your information helps us to more effectively respond to your customer service requests and support needs)

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

 

How do we share your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request.

These security measures include: password protected directories and databases to safeguard your information.

How do we use cookies, web beacons, and tracking technologies?

We do not use cookies,

How do we protect your information?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you control what information is collected and used?

 

Your info comes only through a form that you fill up and we hold it safely.

Third-party links.

No Third-party links.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

To Opt-Out Of Future Communications:

If you do not want to receive further communication from Desert carpet cleaning you may contact us at the address or email address below.

To unsubscribe please email to desertcarpetcleaner@gmail.com

or call 702-906-0322

This policy was last modified on 12/22/2013

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We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:

Federal Trade Commision Fair

Nevada Online Privacy Protection Act

Childrens Online Privacy Protection Act

Privacy Alliance

Controlling the Assault of Non-Solicited Pornography and Marketing Act

Trust Guard Privacy Requirements

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Terms and conditions

By using Desert Carpet Cleaning services you agree to and are subject to the following terms and conditions of service (and entitled to the 100% Satisfaction Guarantee) as detailed below …

 

General

 

Desert Carpet Cleaning agrees to perform the work specified by the client in professional manner using every care to accomplish a satisfactory service. By ordering Desert Carpet Cleaning via telephone, e-mail, or website the client is agreeing to be bound by Desert Carpet Cleaning’s Terms and Conditions of Service.

 

Price Quotes

 

All “FREE” no obligation phone price quotes are only estimates, price may change upon further inspection. Price is given before work is performed. There is a $65.00 charge for residential cleaning price quotes if requested to come to the home to measure and give an exact price. Charges will be taken off final bill if work is completed at that time.  All quotes are valid for 10 business days. THERE IS NO CHARGE FOR COMMERCIAL CLEANING ESTIMATES.

 

Minimum Charge

 

Minimum charge is $80.00 in Lake County.   Minimum charge is $100  in Geauga County and eastern Cuyahoga County. Minimum charge is $120 in Ashtabula County.  Pick up & Delivery charge is $20 for areas rugs. A Minimum charge of $120.00 for high rise condo, high rise apartment carpet and upholstery cleaning over 2nd floor.

 

Carpet Cleaning

 

Desert Carpet Cleaning will not be responsible for failing to remove old / permanent stains, pre-existing conditions that cannot be removed using normal carpet cleaning methods. Visible existing damage will be reported prior to beginning work.

 

Cleaning and Stain Removal

 

Desert Carpet Cleaning will attempt to improve the appearance of your carpet that has been stained with foreign substances. You acknowledge that the carpet in its stained condition is of lessened value. You understand that variations in carpet fabric and dyestuff composition and that there are instances where stains may not be removed with regular cleaning, or a stain removal process and where discoloration and or bleaching of the carpet may occur. You also understand that is is impossible to test for or predetermine the result of cleaning or stain removal treatment.

With full knowledge of the above you authorize Desert Carpet Cleaning to treat your carpet in an attempt to remove the soiling and stains. You understand there are variables beyond the control of Desert Carpet Cleaning and understand that Desert Carpet Cleaning disclaims any liability for damage caused to the carpet as a result of any cleaning or stain removal treatment. You agree to hold Desert Carpet Cleaning harmless for any damage caused to your carpet as a result of any cleaning or stain removal procedure. I authorize Desert Carpet Cleaning technicians to proceed with the prescribed treatment.

 

Urine Odor / Stains

 

Due to the complexity and time required to remove urine from carpeted and or upholstered surfaces we cannot give you an over the phone price estimate. Desert Carpet Cleaning would need to inspect the problem area(s) before we can provide an price estimate. There is a $95.00 charge for all urine inspections

If your carpeting is currently damaged due to urine deposits and or feces / vomit, you agree to hold Desert Carpet Cleaning harmless for any damage caused to your carpet as a result of any cleaning or stain removal procedure. Urine deposits can be activated by cleaning, releasing odor and staining material. You acknowledge that the carpet in this condition is of severely lessened value.

There is no guarantee implied or expressed that all urine odor and or stains will be removed. Our 7 day spot free guarantee does NOT apply to urine spots / stains.

 

Upholstery Cleaning

 

Backing, lining and other materials and processes used in the manufacture of upholstered items may produce adverse results in the surface material when cleaned. You understand there is no way of determining when such results will occur and that the fabric may be previously experienced deterioration due to such factors as fading, shrinkage, dry-rotting, watermarking, browning, or lose tensile strength. Also understand that manufacturers will occasionally mark items with a black or other colored market on the backside of the fabric. You understand that this should not be done and it has the potential to bleed through when cleaned.

You agree not to hold Desert Carpet Cleaning responsible for any of the conditions described.

 

Carpet Repairs

 

All carpet repairs are a “salvage attempt” and no guarantee is implied or expressed that the repair will be unnoticeable or invisible. You acknowledge that the carpet in its damaged condition is of lessened value. You also understand that is is impossible to test for or predetermine the result of any carpet repair attempt.

With full knowledge of the above you authorize Desert Carpet Cleaning to treat your carpet in an attempt to repair your damaged carpet. You understand there are variables beyond the control of Desert Carpet Cleaning and understand that Desert Carpet Cleaning disclaims any liability for damage caused to the carpet as a result of any attempt at carpet repair. You agree to hold Desert Carpet Cleaning harmless for any damage caused to your carpet as a result of any carpet repair procedure. I authorize Desert Carpet Cleaning technicians to proceed with the prescribed treatment.

 

Guarantee

 

Our company performs the highest quality work and we back it up with our 100% Satisfaction Guarantee. If you are not satisfied with any area cleaned, we will re-clean the area. If you are still not satisfied we will refund the amount paid for the unsatisfactory area.

All Desert Carpet Cleaning appointments include an unconditional 7 day warranty against any spot re-appearing. Should any spot re-appear we’ll gladly return and retreat the area completely free of charge when our office is notified within the first 7 days following the completion of the job. ** Does not include urine spots / stains. Obligation under this warranty shall be limited to refunding only the purchase price of that portion of the service as not satisfactory.

Due to the characteristic’s, time and severity of some stains in carpet and upholstery fibers, some stains may be permanent. This includes but is not limited to urine yellow stains, fecal stains, dyes, mustard, cosmetics including nail polish, eye liner, make up, etc, paints, furniture stain, permanent markers, ink and chemicals with bleach or bleaching compounds to include acne ointments, toilet bowl cleaners and others products which may alter or discolor carpet and upholstery fibers. Desert Carpet Cleaning will not accept any liability for alteration or damage to fibers that may result from attempting stain and spot removal or urine eradication. Also no guarantees for urine / fecal staining or odor removal.

 

Claims

 

In case of a complaint Desert Carpet Cleaning requires to be notified within 7 days after completion of the cleaning work. No claims will be entertained after the above limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. Desert Carpet Cleaning is only liable for the purchase price of the cleaning service.

 

Cancellation

 

The Client may cancel / skip a cleaning visit by giving at least 24 hours notice. Otherwise if not notified on time Desert Carpet Cleaning will charge the full amount for the cleaning visit and no refund can be claimed.

In the event that a cleaner travels to the clients house on the designated day and the client is not in or the cleaner cannot gain entry to the property the client shall be liable for $150.00 charge for no show appointments.

 

Website Disclaimer

 

We’ve made every effort to present accurate information about carpet cleaning on our website; however, we are not responsible for any of the results you experience as a result of applying any of the material presented on our website. Desert Carpet Cleaning reserves the right to make changes to any part of these Terms and Conditions without any notice.

 

Other

 

The Client must allow the cleaner access to water and power. All fragile and breakable items must be secured or removed.